Privacy Policy

Welcome to Saugeen Drives. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information across our ride-sharing platform, including our mobile applications for Customers and Drivers, our website, and any interaction with our internal teams or services.

1. Who We Are
Saugeen Drives is a locally-operated ride-sharing service that connects passengers with licensed, insured, and background-verified drivers within the Saugeen Shores area and beyond.

Saugeen Drives is a product of UzBur Tech Solutions, which is a subsidiary of UzBur Consulting Inc.

2. Scope of This Policy
This Privacy Policy applies to:

• Visitors to our website
• Users of the Customer mobile application
• Users of the Driver mobile application
• Employees, contractors, or internal team members
• Any individual whose personal data we collect during the operation of our services

3. Information We Collect
A. Information You Provide to Us
i. Customers

• Name
• Email address
• Phone number
• Payment information (card details via secure third-party processor)
• Pickup and destination addresses
• Ratings, reviews, and feedback
• Promo code entries

ii. Drivers

• Name
• Email and phone number
• Driver’s license details
• Vehicle registration and insurance documents
• Police Clearance Certificate
• Vulnerable Sector Check
• HST Number and Incorporation documents
• Bank account details for payouts
• Driver photograph

iii. Employees/Internal Staff

• Name, contact details, employment documents
• Emergency contact info
• Background check details

B. Automatically Collected Information

• IP address
• Device information (model, OS version)
• App usage logs
• Location data (real-time for both customers and drivers)
• Crash and diagnostic data
• Push notification tokens (for service notifications)

C. Cookies and Similar Technologies
We use cookies and similar technologies on our website to:

• Analyze traffic and usage
• Improve the user experience
• Store user preferences

You may disable cookies through your browser settings.

4. How We Use Your Information
We use your information to:

• Facilitate ride-booking and driver-matching
• Process and verify driver onboarding
• Provide customer support
• Improve app functionality and user experience
• Communicate important service updates
• Process payments and payouts securely
• Comply with legal and regulatory obligations
• Prevent fraud, abuse, or security threats
• Monitor platform activity for safety

5. Sharing of Your Information
We do not sell your personal data. We may share your information under these conditions:

• With Drivers (your name, pickup location, and destination after booking)
• With Customers (driver name, vehicle details, and ETA)
• With Service Providers (e.g., cloud hosting, payment processors, background check agencies)
• With Law Enforcement when legally required
• With Government Authorities (e.g., CRA for HST or municipal licensing compliance)

All service providers are bound by confidentiality agreements and only use your data to fulfill their duties.

6. Data Retention

We retain your personal information only as long as necessary:

• For active accounts and legal compliance
• To resolve disputes or enforce agreements
• As required by regulatory authorities

Once data is no longer needed, it is securely deleted or anonymized.

7. Your Rights and Choices
Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccuracies in your information
• Request deletion of your data (subject to legal requirements)
• Withdraw consent to marketing communications
• Object to certain types of data processing

You can exercise these rights by contacting us at admin@saugeendrives.com.

8. Security of Your Information
We implement appropriate technical and organizational measures to protect your data:

• Encrypted data transmission (SSL)
• Secure user authentication
• Role-based access control
• Regular system audits and backups

While we strive for the highest security standards, no system is 100% secure. We encourage users to report any security concerns.

9. Children’s Privacy
Saugeen Drives is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we may have collected data from a child, please contact us immediately.

10. International Transfers
Our services are primarily operated in Canada. If you are accessing our services from outside Canada, your information may be transferred, stored, and processed in Canada. By using our platform, you consent to this transfer.

11. Third-Party Links
Our website or apps may contain links to third-party sites (e.g., Google Maps, social media). We are not responsible for their privacy practices. We encourage you to review their privacy policies separately.

12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page. We encourage users to review this policy periodically to stay informed.

13. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:

Saugeen Drives
Email: admin@saugeendrives.com
Website: https://www.saugeendrives.com

By using Saugeen Drives, you agree to the collection and use of information in accordance with this policy.